Legal · User Agreement

Terms of Service.

Last updated · August 17, 2026

Agreement and acceptance

These Terms of Service (the “Terms”) are a binding agreement between you and 911Black LLC (“911Black”, “we”, “us”). By ticking the agreement box when creating an account, or by accessing or using the 911Black application, website, or chauffeur services (together, the “Services”), you confirm that you have read, understood, and agree to these Terms and to the 911Black Privacy Notice.

PLEASE READ THESE TERMS CAREFULLY. THEY INCLUDE A DISCLAIMER OF WARRANTIES (CLAUSE 14), A LIMITATION OF LIABILITY (CLAUSE 15), AND A DISPUTE RESOLUTION CLAUSE (CLAUSE 17).

Definitions

“App” — the 911Black mobile application in any version.
“Ride” — a chauffeured transportation service booked through the Services, whether point-to-point, hourly, multi-stop, or airport transfer.
“Chauffeur” — a professional driver approved by 911Black who provides Rides and may also book Rides for Riders.
“Rider” — the person who takes the Ride, whether they booked it themselves or it was booked for them.
“Referral Partner”— an approved partner (for example, hotel staff) who books Rides for guests with the guest's payment approval.
“Wallet” — the 911Black stored balance described in clause 8.
“Booking Reward” and “Referral Reward” — the program credits described in clauses 11 and 12.

The Services

911Black provides and arranges premium chauffeured transportation in and around Atlanta, Georgia through its network of approved Chauffeurs, and provides the App through which Rides are booked, tracked, and paid. Vehicle classes, availability, and coverage areas may change from time to time.

Your account

You must be at least 18 years old and provide accurate information: your name, mobile number, and email. You are responsible for activity on your account and for keeping your sign-in details private. One account per person. We record the date and time you accept these Terms and the version you accepted. Chauffeurs and Referral Partners are additionally subject to approval and to their respective program terms.

Communications and device permissions

By creating an account you consent to receive service messages — including text messages about your Rides and, where a Ride is booked for you by someone else, a text with the Chauffeur's details and a live tracking link. Message and data rates may apply. The App requests device permissions — location, contacts, microphone, camera, photo gallery, and notifications — the first time a feature needs them, as described in the Privacy Notice and the in-app Agreement Summary. Calls and messages made through the App are connected privately and do not reveal personal phone numbers.

Bookings, changes, and cancellations

6.1 A booking is confirmed when the App presents your confirmation and a Chauffeur is assigned. Pickup requested within 30 minutes is treated as an immediate Ride; later times create a reservation.

6.2A booking may be made for another person by a passenger, a Chauffeur, or a Referral Partner. The booker must have the Rider's consent, provides the Rider's name and mobile number, and remains responsible for the booking under these Terms. The Rider receives the text described in clause 5.

6.3 You may cancel any time before you are on board, for the reason you select in the App. A [Cancellation Fee] may apply according to the published cancellation windows. Once the Chauffeur has confirmed you are on board, cancellation through the App is no longer available.

6.4Route changes and additional stops during a Ride require the Chauffeur's confirmation, and any resulting change to the fare requires the Rider's approval in the App before it is charged.

Waiting time and no-show

Complimentary waiting time is included from the Chauffeur's arrival: 15 minutes at standard pickups, 45 minutes for domestic airport arrivals, and 60 minutes for international airport arrivals. Thereafter, waiting may continue at [Waiting Time Rate] per minute up to a maximum of 60 chargeable minutes. If the Rider cannot be located after the maximum wait and reasonable contact attempts, the Ride may be closed as a no-show and a [No-Show Fee] may apply.

Fares, payment, and the 911Black Wallet

8.1 Fares are calculated from the published basis for the service type — including, as applicable, [Base Fare], [Distance Rate], [Time Rate], [Hourly Rate], [Additional Stop Fee], [Airport Fee], [Meet and Greet Fee], tolls and parking passed through with your approval, [Service Fee], [Processing Fee], and applicable taxes. The App shows the amount before you confirm.

8.2 Your payment method is verified before a Ride is dispatched. You authorize 911Black to charge the final fare, approved extras, tips, and applicable fees to your selected payment method.

8.3 The Wallet is a stored balance you may top up within [Minimum Top-Up] and [Maximum Top-Up] limits and use to pay for Rides. Wallet funds are not a bank deposit, earn no interest, and are not transferable. Refunds for Wallet-paid Rides are returned to the Wallet. Withdrawal of Wallet balances, expiry, and any further conditions are governed by the published Wallet policy. A receipt is issued for every Ride and every top-up.

Tips

Tips are voluntary and are passed to your Chauffeur in full.

Conduct in the vehicle

Riders must treat the Chauffeur and vehicle with respect, use seat belts, and follow reasonable safety instructions. Smoking is not permitted unless the smoking-vehicle option was expressly selected and confirmed at booking, at [Smoking Vehicle Fee]. Excessive mess or damage may result in a cleaning or repair charge within the published range, supported by photographs; such incidents are reported by the Chauffeur within 24 hours of the Ride.

Chauffeurs and bookings for riders

Chauffeurs provide Rides under a separate driver agreement. When a Chauffeur books a Ride for a Rider:

that Chauffeur is never assigned to drive that Ride;
any suggested amount below the estimate may be adjusted upward by the platform's fairness rule, never above the estimate, with each step recorded on the Ride; and
upon completion of the Ride, the booking Chauffeur may receive a [Booking Reward], which becomes available within one to three days of settlement and is reversed if the Ride is refunded.

Referral Partner program

Referral Partners may book Rides for guests only with the guest's payment approval given through a secure link. Upon completion of a qualifying Ride, the Referral Partner receives a [Referral Reward], which follows the same Pending → Available → Paid journey, is reversed on refund, and is payable once the balance reaches [Minimum Payout].

Privacy

Our collection and use of personal information — including the device permissions in clause 5 — is described in the 911Black Privacy Notice, which forms part of these Terms.

Disclaimer

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, 911BLACK DISCLAIMS ALL WARRANTIES NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 911BLACK DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, 911BLACK SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, AND 911BLACK'S TOTAL LIABILITY IN CONNECTION WITH THE SERVICES SHALL NOT EXCEED [Liability Cap]. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.

Indemnification

You agree to indemnify and hold 911Black harmless from claims arising out of your breach of these Terms, your misuse of the Services, or your violation of law or the rights of a third party.

Dispute resolution and governing law

THESE TERMS ARE GOVERNED BY THE LAWS OF THE STATE OF GEORGIA, USA.

[Dispute resolution mechanism — arbitration and class-action terms to be settled with legal counsel before publication.]

Before formal proceedings, the parties will attempt in good faith to resolve any dispute through 911Black support.

Suspension and termination

You may stop using the Services at any time. We may suspend or terminate access for breach of these Terms, fraud, abuse of Chauffeurs or staff, or misuse of the reward programs. Trip and payment records are retained as required by law.

Changes to these Terms

We may update these Terms from time to time. The “Last updated” date will change, and material changes — such as a new device permission or a new fee category — will be presented in the App for renewed acceptance before they apply to you.